Screwfix.com Contact. © 2020 Trustpilot A/S. Bought a titan vaccum cleaner took advice to have it delivered when it arrived i discovered it was damaged could not contact screwfix corona virus , i think screwfix could get staff to work from home and take telephone calls all to arrange a return or refund or arrange for a replacement, in the meantime locked down no vaccum cleaner and£60 WORSE OFF I have been using the Burgess Hill branch for 4 years. Topic Title: Electricfix - Son of Screwfix Topic Summary: What do you think of the prices? Would never use again as very deceitful with their information and have no respect for their customers time.Waited another couple of days as told item arrived in Ireland and would be with me by 6pm on 23rd dec. Such a shame as screwfix had become a great supplier of products at good prices but the hassle of trying to deal with serving staff has now driven us to Selco & Allfix. The group said it will pay the tax break back to the UK and Irish goverments Created On: 30 April 2009 06:42 PM Status: Read Only : Linear: Threading: Single: Branch Amazon.co.uk: screwfix Select Your Cookie Preferences We use cookies and similar tools to enhance your shopping experience, to provide our services, understand how customers use our services so we can make improvements, and display ads. Please inspect your goods, so customers don't make wasted trips. Most items are available for collection very quickly. I’m a plumber and there are a lot of pages in the plumbing section. Ordered bath panels and a jigsaw, both of which came at a price much lower than amazon or elsewhere. Web site showed Maldon had stock of 1 and Witham had the other. Category: Builders Merchants. Written whilst on lockdown. I had an excellent experience with Screwfix. Not good enough nothing in it you need pathetic. Server is up. Submit your comments about Screwfix.com service status or report an issue below to let others know that they aren't the only ones having trouble. There should be a quick way to jump to certain products like, “brassware” instead of having to swipe endless pages of radiators etc. Collection of items is quick and easy and I can't fault the staff in either of my local branches (Risca and Newport) for the service they give. Not to worry - we still have lots of opportunities available on RateMyPlacement. I have found It seems Hull branches allow there staff to discriminate customers who leave bad reviews to Make there sad little life's some how feel better because managers have never done nothing about it hence why i tried home delivery! For details choose your operating system : If you can access a website at office or from a 3G network yet it's not working on your computer, it is a good idea to use an alternative DNS service other than your ISPs. If you have a general enquiry that you haven’t been able to resolve using the FAQs section above or you simply want to let us know about your experience, good or bad, choose the type of enquiry from the drop down below providing us with as much information as possible. For Windows - (Start > Command Prompt > type "ipconfig /flushdns" and hit enter). Inability to buy spares is a common problem with cheap Chinese stuff, not specific to Screwfix. The Screwfix app has many problems: 1/ The catalogue navigation is very basic. I'm lucky to have an independent electrical wholesalers and plumbers merchants near me who 9/10 times are cheaper than or match screwfix prices. Get contact details, gallery, services and general information. On 26/10/2017 I placed an order (Order No. The staff are always courteous and friendly. I am very sorry to read of the issues you have encountered. I’m expected to make another trip at my expense which without being dramatic could prove fatal to get the money I’m owed. I am very sorry to hear of the issues you have encountered. Thank you for your positive feedback. Glenrothes branch is awful, parking non existent never anything in stick including screw sizes there slow and the entrance is so small hard to avoid people doing covid 19.Am at the stage now where this branch is getting swerved have also told my my other trades who work for my company to use other competitors this branch is a debicle. The item I was handed was clearly broken and no replacement was available or any alternative offered. Screwfix, although part of the Kingfisher (B & Q) group are cheaper, but since being taken over by Kingfisher their prices have risen significantly and certainly don't offer the value they used to. Screwfix has confirmed it will be opening a store in Oban this summer, creating 12 jobs. Here's how to get the same result EXCLUSIVE: Andrew Webster, 51, died after he was attacked outside the Screwfix store, in Warrington, Cheshire. Abigail bought a shower from Screwfix for £119.99 and when Triton refused to repair it, the retailer stepped in and treated the customer right. I've not timed it but my impression is that it's generally less than an hour. Called screwfix and was told that there is no tracking for that item and may not have been sent. Whilst we hope you never experience a problem with our products or service, we appreciate that occasionally things go wrong. Last checked 19 mins ago. Bought a a pair of Bolle safety glasses,they were broken,called Screwfix spoke to Ben at customer services,he promptly arranged for an exchange,great service,from a fantastic customer focused retailer.It staff like Ben that make the difference as to where to shop again, when dealing with customers issues . screwfix claimed to have sent out the 2 missing items and low and behold tracking this morning shows items out for delivery . Only the latest review will count in the company's TrustScore. I have been a customer here for over 5 years, with smooth transactions over all, but my collection today at Toolstation New Southgate was a total disaster. If no bar is displayed for a specific time it means that the service was down and the site was offline. Server is down. Truly exceptional turnaround and no fuss customer satisfaction, brand loyalty enhanced.Thank you to all in the team that assisted me. Our stores and Contact Centre are also closed until further notice. Like many other reviews. Force a full refresh for the site. Screwfix have been an invaluable source during my renovation and have given brilliant service. If you have already placed a Click & Collect order and you haven’t yet collected it, please bear with us whilst we work through the changes. I'm rather surprised at how many negative reviews of Screwfix there are here and can only assume that service is variable. My problems began when i tried to return the item as it did not fit. Only once has there been a problem when the wrong item was delivered but this was quickly resolved after a phone call to their customer services. We will be very happy to investigate for you. Go somewhere else.Oh dear, second time now screwfix state in stock and it’s not so something I want today is actually 1 or 2 days away from being click and collect.Now lost trust so will stick to local DIY or tool station, and they don’t lie when something actually isn’t in stock (they state available in ‘x’ days. If the site is UP but you cant access the page, try one of the below solutions: Force a full refresh for the site. Server is down. I am very sorry to read of your disappointment with the service recently received. Need help? Check if the website is down just for you or everyone around the globe. Screwfix is the UK’s largest retailer of trade tool, materials and equipment. Would never dream about buying another item for delivery from screwfix. Server is up. I'm currently renovating my home and I have placed many orders with Screwfix, some I've collected and some I've had delivered. Last checked 13 mins ago. 10 out of 10 Team Maldon for also calling Witham to confirm stock ready to collect.” I can confirm that deliveries are made directly from our Distribution Centre. Only once has there been a problem when the wrong item was delivered but this was quickly resolved after a phone call to their customer services. Shop local and stay away from these chancers. Last checked 1 hour 25 mins ago. I am very pleased to hear that Screwfix were able to resolve your issue. I am very sorry to hear of the issues you have encountered on this occasion. The customer service is a waste of time as they lie about when the orders will arrive. If the site is UP but you cant access the page, try one of the below solutions: Browser Related Problems. Just drag the text your bookmarks bar : Down Right Now? Leave a Screwfix Direct review to help others save money with the best cashback offers around. Founded in 1979, it is owned by the Kingfisher Group, who also own B&Q and are listed on the FTSE 100. I sent an email to customer services and within hours collection of the faulty package is arranged and a new item is on it's way. I wish I could say that about every supplier I have dealt with recently! Your comments have been noted and passed on. Read our member's Screwfix Direct reviews and feedback. Last checked 40 secs ago. I've never had a problem with Screwfix in returning for exchange or refund on items. Trouble logging in? Screwfix have been an invaluable source during my renovation and have given brilliant service. Register now. Worse still ... when you then try and get a refund for the item that hasn’t been delivered on the next day? Screwfix Direct currently have no jobs available. * Times displayed are PT, Pacific Time (UTC/GMT 0) | Current server time is 22:58. Always a great and hassle free experience. I will be very happy to pass your comments onto the Area Manager of this branch. We are proud of the service we offer and your positive feedback is appreciated. To make it clear this review is related to ScrewFix.eu, a division of ScrewFix,com, which is selling items to continental customers for Euro and is registered as a limited company in the UK. I have spent thousands there and keep going back because they have been so reliable. Creating an account is easy and only takes a few minutes . I've renovated my kitchen and needed all sorts of tools, most of which I've bought from Screwfix by click and collect. Find Screwfix on construction.co.uk. For instructions choose your browser : A Domain Name System (DNS) allows a site IP address (192.168.x.x) to be identified with words (*.com) in order to be remembered more easily, like a phonebook for websites. The above graph displays service status activity for Screwfix.com over the last 10 automatic checks. Manage your account; Submit meter readings; View your statements; View your energy usage If screwfix.com is down for us too there is nothing you can do except waiting. Thank you for your encouraging and positive comments. Had a text saying order was ready,went there, couldn't find it,Awaiting stock he said.Refund taken, shopping elsewhere. I find it very convenient. delivered 3 days late with 2 items missing . Prices are generally as low or lower than elsewhere. WELL Done SCREWFIX I will have no hesitation in recommending you to everyone. Isitdownrightnow.com is not affiliated with or endorsed by the services monitored on this web site.© 2012-2020 isitdownrightnow.com | Privacy Policy | Contact | Do Not Sell My Personal Information. We have tried pinging Screwfix website using our server and the website returned the above results. Screwfix . Screwfix needs to learn tradespeople are your bread and butter not a random customer that only might buy something once a month and get treated better! Two orders placed a day apart and both orders go missing. Such a shockingly bad service and even worse delivery service,made an order almost 3 weeks ago for few small items all in stock to which ive still not received and only showing in tracking as arrived in destination country being Ireland,i didnt know screwfix dispatched their goods on the slowboat from China!! Do you represent Screwfix Direct? Shop local and stay away from these chancers.Ordered Tuesday 15th with a 2 to 3 day delivery on screwfix.IE. Check our help page for step-by-step instructions on how to change your DNS. Career opportunities in our Head Office, Trade Counters, Contact Centres and more. A 24-year-old man arrested on suspicion of assault had been bailed. The website showed the item in stock. I am very sorry to hear of the issues you have encountered on this occasion. We would like to assist you and investigate what has happened. 17 people have already reviewed Screwfix. Your ... to ensure their safety against coronavirus by improvising their own PPE and buying masks at Screwfix and B&Q. They claimed I would have to go back when the toilet seat that I no longer wanted was in stock. Bought a titan vaccum cleaner damaged. Please contact sos@screwfix.com with the Screwfix order reference, clearly clarifying the situation and we will be happy to investigate this for you. Argyll and Bute Council recently approved a planning application for the change of use of Unit 1 at Hazelbank Motors from a car showroom to storage or distribution with external alterations. Clear the temporary cache and cookies on your browser to make sure that you have the most recent version of the web page. Online DIY retailer Screwfix.com is having to limit orders as it continues to experience problems with high levels of demand, exacerbated by inexperienced staff at its new depot. I arrived at the store in Gorseinon a couple of hours after placing the order only to be told the item was not in stock. This can be achieved by pressing CTRL + F5 keys at the same time on your favourite browser (Firefox, Chrome, Explorer, etc.) Please contact sos@screwfix.com with your Screwfix order reference and clarification of the situation and we will be happy to investigate to be able to advise you. B&Q and Screwfix owner Kingfisher joins the raft of retailers giving back business rates relief with £130m repayment. Founded in 1979 as the Woodscrew Supply Company, the company was acquired in July 1999, by Kingfisher plc, who also owns B&Q, and is listed on the London Stock Exchange. They advertise stock that isn’t actually in stock with the promise of next day click and collect. Their solution is to offer a refund once they receive the undelivered back in the depot. Please visit our FAQ’s page where you will find lots of self-help guides that may answer your question. Mainly I collect from Letchworth and I'm in and out in a few minutes. 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