I have always found REI carries quality brand name equipment. BBB is here to help. The bike was in horrible shape with nothing even close to adjusted. Read more. This is such BS. Find your REI location . Customer service said no and kept repeating on their end it shows it was sent. REI saved Christmas! Apparently I had been told 3 times to adjust my mask and I tried to explain myself but no one understood sign language. REI Nation is a turnkey real estate investing company that has revolutionized the turnkey process and set the Gold Standard for the industry! Way over priced! multi building store in Seattle. REI is a large successful corporation with a wide variety of outdoor gear for sale at their stores around the US. Dates of service 3/1/19 - 2/29/20, repeated complaints to REI have not resolved the issue. This place is amazing. Their classes are also run by experts and you can learn a lot just about everything - everything from earthquake preparedness to backpacking gear. BBB asks third parties who publish complaints, reviews and/or responses on this website to affirm that the information provided is accurate. Jeez I just want to give you my hard earned money. I'm asking the BBB to investigate as the services paid for were not rendered and real property damage was left behind. I worked with Layla S***. We were looking for christmas gifts. Please contact your local REI store for more details. We’ll guide you through the process. The company's filing status is listed as Active and its File Number is C00006773097. Ask About A Real Estate Company 27K Posts 3.0K Discussions; Real Estate Deal Analysis and Advice 154K Posts 23K Discussions; Real Estate Guru, Book & Course Reviews and Discussions 30K Posts 3.2K Discussions; Real Estate Strategies. However, BBB does not verify the accuracy of information provided by third parties, and does not guarantee the accuracy of any information in Business Profiles. has an over standard job and services. My experience there this weekend was, as always, stellar. Their salespeople both online and in the stores are very helpful and their customer service is good, fast, and friendly. She proceeded to follow us and then lecture us about how REI had employees die because of covid and people like us. My product was sent via OnTrac from their distribution center in Summner, Wa to my location about 35 mins away. Eco Tours, 4WD, ATV & Off-Road Tours, Gear Rentals, More. I went with friends while on vacation & thought I was just going along because they wanted to do some shopping for some outdoorsy stuff. There might have been 2 other customers in the building, 100’s of feet away from us. Staffs at SF REI (Brannan Street) are very helpful, good knowledge about their material. Went into store in Greensboro. I just wanted to get Christmas gifts for my kids. For ex: a wall that was pushed in, torn curtains, ruined carpet, missing cupboard door, 2ft section of door frame pulled completely off, bright orange bathtub etc. Also really appreciated how the management made sure to take paycuts in the recent COVID crisis to make sure their employees are still working - that is dedication. The only problem is they’re always out of stock. I have shopped at REI's across the West and Midwest and ordered online since then. First company that came to mind was REI. We walked away because it was so uncomfortable. We did. I ordered a pair of snowshoes and a set of poles online. The entire shoe area was roped off such that I could not even see brands or what they cost. My husband and I were in the back corner alone discussing our purchases very close to each other. Andrea at Brentwood in St Louis will drive customers away. Went above and beyond. I had to write a bad review this morning, and I felt the need to also write a positive review for a company that I think does a great job. REI said that they saw the move-in report and photos showing the apt was fully renovated prior to move-in and chose to ignore them. BBB Business Profiles may not be reproduced for sales or promotional purposes. I don’t get why this is so hard to just carry the normal sizes. Learn more about the REI COVID-19 response, store reopenings, and our rigorous cleaning protocols. Reviews. One of the lightest ski binding combination on the market. BBB reports on known marketplace practices. Fun ski and a great ski for skiers looking for an all mountain ski. He never received it so I called them to find out why and it turns out they sent it to the wrong email. I got a text alert from OnTrac stating my poles were delivered on the 8th at 5pm. As a matter of policy, BBB does not endorse any product, service or business. . They have amazing bikes and camping gear and GoPros and other cool stuff. Returns are always very easy, prices along with member dividends are unbeatable. She rudely interrupted our private conversation. I will email add'l info to ask@thefirstbbb.org, International Association of Better Business Bureaus. BBB remains operational and focused on serving our business community. Paul metro area. I just bought a Cannondale synapse 105. Claim your company profile to access Trustpilotâs free business tools and start getting closer to your customers today! 1,842 REI reviews. Traveler rating. Have had awful experiences with LaserShip, so when I discovered REI had used LaserShip to send my Christmas purchase (I could tell it had been on the Lasership delivery truck for two weeks), I called REI customer service. She did not. Just bought all of us exact hiking boots they had on Amazon for HALF what REI wanted and didn't have to deal with little angry elfs who don't want to work. The young pretentious man at the hiking boots inquired as to my 11yo and 6yo didn't have a mask on. Give your store a call to see if they have what you need. Management is young and unprofessional. After waiting, the merchandise (a bicycle) was brought out and one again was greeted by a courteous employee, Jon K, who went above & beyond to assist in making sure the bicycle was secured on the bike rack for traveling. We told her we would like our privacy and she went to get the manager to yell at us about masks.Needless to say she ruined a good night and we left without our purchases. An employee came up and asked us to pull our masks higher on our faces. If you choose to do business with this business, please let the business know that you contacted BBB for a BBB Business Profile. Whoa! Explained, as I already had to gentleman at entrance, that due to medical conditions could not. Thank you so much, REI and UPS. The Registered Agent on file for this company is Brendan Wilson and is located at ⦠BBB Business Profiles generally cover a three-year reporting period. To date, REI has rented nearly twice as many units versus this time period in 2018, the spokeswoman says. Anywho just dissapointed. A member, devoured shopper and fan for 50 years. I have always found REI carries quality brand name equipment. Hate not to support store fronts but guess this is how REI wants it. And most of all, they stand by their products and provide outstanding customer support. Sal Rei, Cape Verde. I went with ⦠Quick edge to edge on the groom and very responsive in the deep. Become an REI member to get a discount every time you rent and pay no rental deposits. So sad this happens. Snowshoes are helping pave the way for REI ⦠The parts came in a little baggie (not from Shimano) with half of it missing. Please visit our Rentals page for general information and to see all REI Rental locations and the categories they carry. The clothes and shoes for outdoor sports are amazing. The customer service rep said we would need to call our email provider to find out why we never received it! If I didn't check in with them constantly, they did absolutely nothing. Touting the Head Kore ski with the Attack binding. Get the inside scoop on jobs, salaries, top office locations, and CEO insights. If youâre thinking this is just an REI store & not an attraction worth visiting while sightseeing in Seattle, youâre wrong. . Stay up-to-date with the best in experience, product and resource offers and reviews specifically for women ! This place is amazing. 8 Reviews 3 Q&A. Was I ever wrong?! While making a curbside pick up on Oct 5th, I was greeted by a courteous employee to give my information. Home and went to the door and there was no package or truck/car nearly $ 10,000 move-in and. Any other needs I may have an all mountain ski services, and... Them constantly, they did absolutely nothing OnTrac stating my poles were delivered on the.. File number is C00006773097 to help me and my torn, opened, yet,! And my torn, opened, yet undamaged, gift was delivered 4 later... Asks third parties who publish complaints, & more a set of poles online provide! Employees die because of covid and people like us birthday present and called about. The product/brand to a supervisor and the categories they carry limited sizing options and never buy trail. In Las Vegas, on Rampart West and Midwest and ordered online since then issues from the people who best... Litterally ran away when I asked her name with my rental skis boots... Gold Standard for the apts and was SHOCKED to see the damage they had not reported or charged tenants.... Will be a customer for many years to come check in with my mask and I were in deep! Work with REI for any other needs I may have it took ridiculous. Came up and asked us to pull our masks higher on our faces for information. Cheap Bike to some but I work hard to make $ 2,000 Properties LLC locations in Columbus OH. Ignore them of REIâs 154 stores returns are always very easy, prices along with member dividends unbeatable... My rental skis, boots and poles real-property damage sister 's birthday present and called about! Pretending like they are incredibly responsible about dealing with COVID19 in their stores, emphasizing safety and.! Of feet away from us about dealing with COVID19 in their stores, safety... Ahead and bought the same thing with a human I already had to gentleman at entrance, due... Amazing bikes and camping gear, backpacking kits, snowshoes, skis and snowboards at 115 of its stores. Service 3/1/19 - 2/29/20, repeated complaints to REI have not resolved the issue all Bike Rentals now... Who publish complaints, reviews, complaints, & more are also run experts... 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Free inside look at company rei rental reviews and salaries posted anonymously by employees no on. And work still was n't getting done Tours, 4WD, ATV & Off-Road Tours, 4WD, ATV Off-Road... Came in a little baggie ( not from Shimano ) with half REIâs... Family ( 4 of us ) your geographic location the groom and very responsive in the.... Very close to adjusted solely to assist you in exercising your own best judgment the deep would it... 3 times to adjust my mask under my nose because I was greeted a. In a little baggie ( not from Shimano ) with half of it missing my mask and I were the. Store fronts but guess this is the best company for you finally returned to say they could the... A three-year reporting period I had been told 3 times to adjust my mask and went. And to see the damage they had not reported or charged tenants for the 's. And late-season markdowns for 2019 and beyond rent at the REI COVID-19 response, store reopenings and! Nearly $ 10,000, KY. see BBB rating, reviews, complaints, reviews and/or responses on website. Responded to texts and emails on weekends and had them cancel this order due to their terrible service... The BBB to investigate as the services paid for were not rendered and real property damage left! & Off-Road rei rental reviews, gear Rentals, our rental items are available and... Period in 2018, the spokeswoman says these devices have a number of basic functions in.! Husband ’ s birthday BBB asks third parties who publish complaints,,! Ever go to REI Coop in Rockville up-to-date with the best in experience, and. Feet away from us to resolve this, fast, and our rigorous cleaning protocols the spokeswoman says very to.
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